FIND YOUR ANSWER

Frequently Asked Questions

General Questions

Where does UVI brand come from?

UVI brand is owned and created by a young company called LEGIT D.O.O. that is located in a small country in Europe called Slovenia. Besides UVI Chairs, UVI brand has other products such as sit-stand desks – UVI Desk, esports tournament platform – UVI Play and many more projects in the work!

I am a streamer/YouTuber/Social Influencer, can I get sponsored by UVI Chair?

We at UVI Chair are constantly looking to sponsor content creators, social influencers as well as tournament organizers and Esports team. If you would like to be sponsored by us please check out our UVI Sponsorship for more details.

What is UVI Rebellion?

UVI Rebellion is a special project we created at UVI Chair to promote usage of qualty chairs and educate people how to take care of their health. You can find more information at UVIChair.com/Rebellion.

The chair I want to buy is currently out of stock. How do I find out when it will be coming back in stock?

We are really sorry to hear that! If UVI Chair model you want is currently out of stock on out website please contact us via our email at [email protected] and we will try to figure something out! We also suggest you follow our Facebook page since we usually post restock dates!

Where can I purchase spare parts for my chair?

Any and all spare parts that you might need for your UVI Chair can be ordered via our email [email protected] or via our partnered resellers.

General Questions

Where does UVI brand come from?

UVI brand is owned and created by a young comapny called LEGIT D.O.O. that is located in a small country in Europe called Slovenia. Besides UVI Chairs, UVI brand has other products such as sit-stand desks – UVI Desk, esports tournament platform – UVI Play and many more projects in the work!

I am a streamer/YouTuber/Social Influencer, can I get sponsored by UVI Chair?

We at UVI Chair are constantly looking to sponsor content creators, social influencers as well as tournament organizers and Esports team. If you would like to be sponsored by us please check out our UVI Sponsorship for more details.

What is UVI Rebellion?

UVI Rebellion is a special project we created at UVI Chair to promote usage of qualty chairs and educate people how to take care of their health. You can find more information at UVIChair.com/Rebellion.

The chair I want to buy is currently out of stock. How do I find out when it will be coming back in stock?

We are really sorry to hear that! If UVI Chair model you want is currently out of stock on out website please contact us via our email at [email protected] and we will try to figure something out! We also suggest you follow our Facebook page since we usually post restock dates!

Where can I purchase spare parts for my chair?

Any and all spare parts that you might need for your UVI Chair can be ordered via our email [email protected] or via our partnered resellers.

Before You Buy

Why should I choose UVI Chair over other chairs ?

At UVI we know and understand the importance of having an ergonomic working or gaming enviroment. If you read the story of How UVI Chairs Came To Be you can see that UVI’s main goal is to promote healty ergonomic enviroment which prevents chronic back problems and other health issues.

Taking all of this into consideration we designed and created office and gaming chairs that conform to humans’ shape, to provide as much comfort as possible. To ensure additional comfort we made sure that UVI Chairs are adjustable as much as possible, so that you can set them up to your liking.

We also hold ourselves to high standards when it comes to chair quality. We invested a lot into research to develop the best possible chair with quality that we can be proud of! To give you an idea of our standards we made a special post where we did a Quality Check of our products.

Additionally UVI is different from other companies due to the fact that we are a family. We treat UVI Chairs as our children and anyone who opens his heart and welcomes them to their home becomes part of our UVI Family!

How do I know if UVI Chair will be a good fit for me?

UVI Chairs are designed in a way to be as adjustable as possible while taking into consideration that people vary in size – both weight and height. To find an UVI Chair that will fit you perfectly we recommend using our Shopping Guide as well as checking out Chair Measurements for each model.

We also suggest that you compare UVI Chair’s measurements against your current chair, to give you a better understanding of which UVI chair would fit you best!

What are the differences between different UVI Chair models?

As we already explained we wanted to make chairs that will tend to everyone’s needs and preferences and in order to do that, we created different models.

First we have Basic Models – unlike Standard and Premium models, Basic models are meant for people who sit maximum 2-3 hours a day, are a bit smaller and do not need a fully adjustable chair. Basic models come with extra padded armrest, have a maximum capacity of 150 kilograms and come in two different desings – one for office and one for home!

Standard Models come with fully adjustable backrest, that can be tilted up to 180 degrees, as well as have 2D Adjustable armrest. Unlike Premium Models they use Butterfly Mechanism, that allows you to tilt your chair, but does not offer a lock system. The main difference between UVI Standard model chair designs is cover – they either come covered in PU leather or strong mesh. If you would like to found out which desing would fit you better we suggest that you read our article Difference Between PU Leather and Mesh where we went into detail of pros and cons of each material.

Last, but not least, are UVI Premium Models. As the name suggests these are the most luxurious UVI Chairs. They come with Multifunctional Mechanism3D or 4D armrests and a wider and deeper seat base as well as backrest. Premium Model chairs are ideal for bigger users. UVI Elegant is also the only model in our lineup that has integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning the knob on the right side of the backrest. In addition, UVI Sport XL has an even wider and deeper seat base and backrest which makes it the prefect choice for all above-than-avarage users.

Where can I test UVI Chairs?

We are working hard on increasing the number of locations around the Europe where you will be able to try out UVI Chairs. We already have a couple of locations which can be found at Showroom. Once we find additional places we will make sure to post news and announcements on our Facebook and Instagram profiles so be sure to follow us on Social Media!

Before You Buy

Why should I choose UVI Chair over other chairs ?

At UVI we know and understand the importance of having an ergonomic working or gaming enviroment. If you read the story of How UVI Chairs Came To Be you can see that UVI’s main goal is to promote healty ergonomic enviroment which prevents chronic back problems and other health issues.

Taking all of this into consideration we designed and created office and gaming chairs that conform to humans’ shape, to provide as much comfort as possible. To ensure additional comfort we made sure that UVI Chairs are adjustable as much as possible, so that you can set them up to your liking.

We also hold ourselves to high standards when it comes to chair quality. We invested a lot into research to develop the best possible chair with quality that we can be proud of! To give you an idea of our standards we made a special post where we did a Quality Check of our products.

Additionally UVI is different from other companies due to the fact that we are a family. We treat UVI Chairs as our children and anyone who opens his heart and welcomes them to their home becomes part of our UVI Family!

How do I know if UVI Chair will be a good fit for me?

UVI Chairs are designed in a way to be as adjustable as possible while taking into consideration that people vary in size – both weight and height. To find an UVI Chair that will fit you perfectly we recommend using our Shopping Guide as well as checking out Chair Measurements for each model.

We also suggest that you compare UVI Chair’s measurements against your current chair, to give you a better understanding of which UVI chair would fit you best!

What are the differences between different UVI Chair models?

As we already explained we wanted to make chairs that will tend to everyone’s needs and preferences and in order to do that, we created different models.

First we have Basic Models – unlike Standard and Premium models, Basic models are meant for people who sit maximum 2-3 hours a day, are a bit smaller and do not need a fully adjustable chair. Basic models come with extra padded armrest, have a maximum capacity of 150 kilograms and come in two different desings – one for office and one for home!

Standard Models come with fully adjustable backrest, that can be tilted up to 180 degrees, as well as have 2D Adjustable armrest. Unlike Premium Models they use Butterfly Mechanism, that allows you to tilt your chair, but does not offer a lock system. The main difference between UVI Standard model chair designs is cover – they either come covered in PU leather or strong mesh. If you would like to found out which desing would fit you better we suggest that you read our article Difference Between PU Leather and Mesh where we went into detail of pros and cons of each material.

Last, but not least, are UVI Premium Models. As the name suggests these are the most luxurious UVI Chairs. They come with Multifunctional Mechanism3D or 4D armrests and a wider and deeper seat base as well as backrest. Premium Model chairs are ideal for bigger users. UVI Elegant is also the only model in our lineup that has integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning the knob on the right side of the backrest. In addition, UVI Sport XL has an even wider and deeper seat base and backrest which makes it the prefect choice for all above-than-avarage users.

Where can I test UVI Chairs?

We are working hard on increasing the number of locations around the Europe where you will be able to try out UVI Chairs. We already have a couple of locations which can be found at Showroom. Once we find additional places we will make sure to post news and announcements on our Facebook and Instagram profiles so be sure to follow us on Social Media!

Specifications and Care

How much weight can UVI Chairs withstand?

Different UVI Chairs can withstand different amount of weight. Basic Models has a max weight capacity of 150 kilogramswhere as Standar and Premium Models can withstand up to 180 kilograms. You have to keep in mind that these are maximum capatibilities and it is ill advise to constantly put such a strain on the chair. We suggest that you look at our Shopping Guide where you can see advised weights alongside maximum withstand weight. Also, please do not forget that to ensure that weight is equally distributed to all caster it should be centered in the middle of the seat.

What flooring surfaces are UVI Chairs suited for?

UVI Chairs use rubber casters that are equally suited for hard floors (laminate, parquet, wooden floorboards, wooden tiles, screed, cork, granite, stone or ceramic tiles) as well as soft floors (mats, carpets, rugs or pelts). If you have a particularly sensitive surfaces we recommen using an UVI Floor Pad to shield it from abrasion.

How do I clean my UVI Chair?

Cleaning of the chair depends on the type of cover it has. If your chair is covered by strong mesh we suggest using textile cleaner or by using Deep Cleaning Vacuums.

If your UVI Chair is covered by PU Leather you can use a microfibre cloth to clean little water strains or dirt quickly. For more serious stains such as ink we suggest using alcohol. In order to increae longevity of your PU Leather we suggest using UVI Cleaner once to twice a month. You can find a detailed explenation how to keep your UVI Chair in pristine condition in our Blog.

How do I assemble my UVI Chair?

With each purchase of UVI Chair, inside the box, you will get a step-by-step assembly guide for your chair. Alternatively, you can find the Step-by-Step Assembly Guide as well as Assembly Guide Video under the description of each chair in products.

The Assembly GUide and Video will give you a good step-by-step walkthrough, as well as some important safety information to keep in mind while using UVI Chair. We advise you watch it through at least once before starting, that way the assembly will be much easier and faster. An average person takes about 15 to 20 minutes to assemble an UVI Chair.

If you run into any issues during the assembly, do not hesitate to contact us via email at [email protected] and our support team will do their best to help you!

Can my UVI chair be assembled before delivery?

Sadly, we do not ship pre-assembled UVI chairs. However, we made a very detailed step-by-step assembly guide for all UVI Chairs that is included in the package as well as available at our website. We also prepared a full video assembly guide for every UVI Chair which can be found at our YouTube channel.

Specifications and Care

How much weight can UVI Chairs withstand?

Different UVI Chairs can withstand different amount of weight. Basic Models has a max weight capacity of 150 kilogramswhere as Standar and Premium Models can withstand up to 180 kilograms. You have to keep in mind that these are maximum capatibilities and it is ill advise to constantly put such a strain on the chair. We suggest that you look at our Shopping Guide where you can see advised weights alongside maximum withstand weight. Also, please do not forget that to ensure that weight is equally distributed to all caster it should be centered in the middle of the seat.

What flooring surfaces are UVI Chairs suited for?

UVI Chairs use rubber casters that are equally suited for hard floors (laminate, parquet, wooden floorboards, wooden tiles, screed, cork, granite, stone or ceramic tiles) as well as soft floors (mats, carpets, rugs or pelts). If you have a particularly sensitive surfaces we recommen using an UVI Floor Pad to shield it from abrasion.

How do I clean my UVI Chair?

Cleaning of the chair depends on the type of cover it has. If your chair is covered by strong mesh we suggest using textile cleaner or by using Deep Cleaning Vacuums.

If your UVI Chair is covered by PU Leather you can use a microfibre cloth to clean little water strains or dirt quickly. For more serious stains such as ink we suggest using alcohol. In order to increae longevity of your PU Leather we suggest using UVI Cleaner once to twice a month. You can find a detailed explenation how to keep your UVI Chair in pristine condition in our Blog.

How do I assemble my UVI Chair?

With each purchase of UVI Chair, inside the box, you will get a step-by-step assembly guide for your chair. Alternatively, you can find the Step-by-Step Assembly Guide as well as Assembly Guide Video under the description of each chair in products.

The Assembly GUide and Video will give you a good step-by-step walkthrough, as well as some important safety information to keep in mind while using UVI Chair. We advise you watch it through at least once before starting, that way the assembly will be much easier and faster. An average person takes about 15 to 20 minutes to assemble an UVI Chair.

If you run into any issues during the assembly, do not hesitate to contact us via email at [email protected] and our support team will do their best to help you!

Can my UVI chair be assembled before delivery?

Sadly, we do not ship pre-assembled UVI chairs. However, we made a very detailed step-by-step assembly guide for all UVI Chairs that is included in the package as well as available at our website. We also prepared a full video assembly guide for every UVI Chair which can be found at our YouTube channel.

Orders and Payment

How can I pay for UVI Chair?

At UVIChair.com we offer a safe and easy payment through PayPal, bank transfer as well as cash-on-delivery for certain countries. We also accept payment in more than 50 different crypto currencies.

Your website does not send to my country, what can I do?

At the moment UVI Chair website only offers shipping to countries within the EU. If you are living outside EU and would like to purchase an UVI Chair please contact us via [email protected] and we will try to find a way to deliver you an UVI Chair!

How long will my chair take to arrive?

Once your order will be successfully shipped you will recieve a tracking number. If there are still some questions or problems please contact our support via email at [email protected]

I accidentally ordered the wrong chair / entered a wrong address. How do I change my order?

For order changes or cancellations please send an email to [email protected] with your full name and order number. We will make sure to get everything sorted out as fast as possible.

My order has been shipped. Can I change or cancel my order?

Unfortunately, we are not able to cancel any orders once they have been dispatched.

I would like to do a bulk order of UVI chairs. Who should I contact?

For any bulk orders please contact us via email [email protected]. We offer special discount prices on bulk orders!

I need a VAT exempted order. How can I get that?

If you are eligible for VAT exemption, we will create a special order for you. Please contact us at [email protected] and our support team will help you help you through the VAT exemption order.

Orders and Payment

How can I pay for UVI Chair?

At UVIChair.com we offer a safe and easy payment through PayPal, bank transfer as well as cash-on-delivery for certain countries. We also accept payment in more than 50 different crypto currencies.

Your website does not send to my country, what can I do?

At the moment UVI Chair website only offers shipping to countries within the EU. If you are living outside EU and would like to purchase an UVI Chair please contact us via [email protected] and we will try to find a way to deliver you an UVI Chair!

How long will my chair take to arrive?

Once your order will be successfully shipped you will recieve a tracking number. If there are still some questions or problems please contact our support via email at [email protected]

I accidentally ordered the wrong chair / entered a wrong address. How do I change my order?

For order changes or cancellations please send an email to [email protected] with your full name and order number. We will make sure to get everything sorted out as fast as possible.

My order has been shipped. Can I change or cancel my order?

Unfortunately, we are not able to cancel any orders once they have been dispatched.

I would like to do a bulk order of UVI chairs. Who should I contact?

For any bulk orders please contact us via email [email protected]. We offer special discount prices on bulk orders!

I need a VAT exempted order. How can I get that?

If you are eligible for VAT exemption, we will create a special order for you. Please contact us at [email protected] and our support team will help you help you through the VAT exemption order.

Warranty, returns and refunds

What does UVI Chair warranty cover?

UVI Chair warranty covers any defects in material or workmanship under normal use during the first 2-years from the day you have received your chair. Natural wear through regular use as well as any misuse of the chair are excluded from the warranty. UVI Chair reserves the right in determining, if a benefit under the warranty can be claimed. Read our full warranty statement here. 

Can I return my UVI Chair?

All UVI Chairs purches through UVIChair website can be returned within 14 days of received it, in accordance with the Consumer Rights Directive 2011/83/EU in all EU member states. If you would like to return an UVI Chair we have a Return and Refund policy in place which can give you more information on the process.

Facing an issue with your order?

In an event when you encounter any damage, defect or missing parts with your UVI Chair order please do not hesitate to contact us via email at [email protected] with photos of the affected area as well as your order number and name. Our Support team will do their best to assist you.

How long will my chair take to arrive?

Once your order will be successfully shipped you will recieve a tracking number. If there are still some questions or problems please contact our support via email at [email protected]

Warranty, returns and refunds

What does UVI Chair warranty cover?

UVI Chair warranty covers any defects in material or workmanship under normal use during the first 2-years from the day you have received your chair. Natural wear through regular use as well as any misuse of the chair are excluded from the warranty. UVI Chair reserves the right in determining, if a benefit under the warranty can be claimed. Read our full warranty statement here. 

Can I return my UVI Chair?

All UVI Chairs purches through UVIChair website can be returned within 14 days of received it, in accordance with the Consumer Rights Directive 2011/83/EU in all EU member states. If you would like to return an UVI Chair we have a Return and Refund policy in place which can give you more information on the process.

Facing an issue with your order?

In an event when you encounter any damage, defect or missing parts with your UVI Chair order please do not hesitate to contact us via email at [email protected] with photos of the affected area as well as your order number and name. Our Support team will do their best to assist you.

How long will my chair take to arrive?

Once your order will be successfully shipped you will recieve a tracking number. If there are still some questions or problems please contact our support via email at [email protected]